Strategy before tactics

I recently met with a partner at a law firm who asked me to assist him in placing an article he had  written.  He said a few of his partners had recently published articles in various publications and he thought he should be doing the same.

I asked, "what do you want to accomplish by writing and placing the article?" After a short conversation, he defined the results he wanted to achieve -he wanted to increase his visibility among targeted referral sources.

Once we clarified his objective, we formulated a strategy for increasing his visibility among targeted referral sources. We developed three tactics for achieving this goal. One of the tactics included writing and placing articles in targeted publications.

Strategy defines the results we want to achieve and tactics are the actions taken to achieve the strategy. Tactics can  include, launching a blog, attending networking events, creating a brochure, advertising, revising a web site, social media ( twitter, Linkedin, you tube, etc.) etc. See Kevin Okeefe's post Law firms mistakenly focus on social media tactics over strategy .

Clearly there is a difference between a strategy and a tactic and the key to achieving optimal results is to start with strategy before tactics. We all understand this basic concept yet, the majority of people will start with tactics before strategy. Why is this?

In this mornings post, When tactics drown out strategy Seth Godin lends great insight into answering this question. 

Most of us are afraid of strategy, because we don't feel confident outlining one unless we're sure it's going to work. And the 'work' part is all tactical, so we focus on that. (Tactics are easy to outline, because we say, "I'm going to post this." If we post it, we succeed. Strategy is scary to outline, because we describe results, not actions, and that means opportunity for failure.)

Lawyers and collaborative law practitioners are great at executing tactics. You know how to get things done. By starting first with strategy, you will achieve your desired results.

 

Begin your law marketing strategy with four questions

For many lawyers and collaborative professionals, marketing can be one of the most dreaded tasks. Many lawyers believe it is a “necessary evil” and see it as an uncomfortable yet essential activity for growing a profitable practice.

Yes, marketing is essential for accelerating your practice, especially in today’s challenging economic time. However, it does not need to be uncomfortable or dreaded.

Marketing is often mistaken for advertising hype, slick promotions and selling. Marketing is not selling, particularly in your profession. Nobody wants to be sold a divorce but everybody wants to get their problems solved in a compassionate, understanding way so they can move on.

So what is marketing? Marketing is about choosing target markets and delivering superior customer value. Your best marketing strategy starts with being authentic. This means knowing who you are, including your strengths, your core competency and your best clients. One of the best examples I have seen on the power of being authentic is from a video showing how one man was able to convince the US senate to fund 20 million dollars for public television in 1969. View Fred Rogers' defense of PBS in front of the Senate in 1969.

Once you define who you are and who your clients are, the next step is to excel in your area of strength and focus. Then you are ready to communicate your (targeted) message to the world.

The key to enjoying marketing is to be who you are, and deliver exceptional client value. By excelling in these two areas, you will experience higher satisfaction in your work and your marketing efforts.

Begin your marketing strategy today by answering the following questions:

  1. Why does my practice exist… what contribution am I making?
  2. Who are my ideal clients…what are their goals?
  3. How do I solve problems for my ideal clients better than anyone else?
  4. How do I differentiate my practice?

Once you answer the above questions, put your plan in place by communicating your message through your blog, web site, twitter, articles, presentations and outreach meetings with your referral network.